Terms & Conditions

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Student Tickets

- Student ticket holders must present a valid student ID upon entry.

- Failure to provide a valid student ID will require payment of the difference between the student ticket price and the applicable standard ticket price before entry is granted.

Identification & Age Restrictions

- All attendees must carry a valid government-issued photo ID or other acceptable identification.

This is a strictly 18+ event. Entry may be refused without valid proof of age.

No Children Permitted
- Children and persons under the age of 18 are not permitted to attend the event under any circumstances.

Event Timings

- While every effort is made to adhere to the advertised schedule, event start times may occasionally be delayed due to unforeseen operational, technical, or logistical circumstances.

- Attendees are requested to be considerate and patient in such situations. The organisers will make every reasonable effort to ensure the best possible event experience.

Food & Beverage Policy

- Food service is not available at the venue.

- A fully serviced bar will be available for the purchase of alcoholic and non-alcoholic beverages, subject to venue licensing regulations.

Seating Arrangements

- Seating capacity at the venue is limited and reserved primarily for VIP ticket holders.

- General Admission tickets are primarily standing-room tickets, and seating cannot be guaranteed.

Venue Information

- The venue is located in an underground space. However, it is well-ventilated, features high ceilings, and has been designed to provide a comfortable event environment.

Cancellations & Voucher Policy

- In the event that a ticket holder is unable to attend due to a valid and reasonable circumstance, requests for consideration may be submitted to the organisers.

- At the organisers' discretion, and where appropriate, a voucher or credit may be issued for use at a future SoulJam event. Cash refunds will not ordinarily be provided unless required by applicable law.

- If the ticket mentions 'refundable', then the face value of the ticket will be refunded.

Right of Admission

- The organisers and venue reserve the right to refuse admission or remove any attendee whose behaviour is deemed unsafe, disruptive, inappropriate, or in breach of these Terms & Conditions, without refund.